FAQ
About Glamorous Design Jewelry
Who is Glamorous Design Jewelry?
Where Timeless Beauty Meets Contemporary Charm – Glamorous Design Jewelry, Your Journey in Elegance.
In the world of Glamorous Design Jewelry, each piece is an artful creation filled with stories. What we seek is not just a splendid appearance but a unique soul and distinctive design philosophy.
Born out of a passion for jewelry and a relentless pursuit of beauty, our brand is dedicated to crafting unique jewelry for independent, fashionable, and vibrant women. We aim to empower them to radiate confidence and captivating charm in every moment.
Inspired by the nuances of nature, art, and life, Glamorous Design Jewelry designers carefully select each gemstone, infusing profound cultural connotations and masterful craftsmanship into every design. Whether it's a fresh simplicity or a lavish brilliance, each jewelry piece emits a unique radiance.
Our jewelry is not merely an accessory but a witness to accompany you through significant moments. Whether it's a birthday, anniversary, or ordinary days, Glamorous Design Jewelry creates distinctive jewelry memories for you.
We firmly believe that jewelry is an extension of emotions, a way to express oneself. Therefore, each piece of Glamorous Design Jewelry carries unique emotional value, making every moment in your life more brilliant.
Welcome to Glamorous Design Jewelry, where we invite you to explore this artistic and fantastical journey of jewelry. Let's together script your dazzling legend.
Does your company have any physical locations?
No. Glamorous Design Jewelry is an online retailer only and doesn't have any physical locations. Our jewelry can be purchased on our website, and on our Instagram shop.
How can I contact your company?
You can contact us through our contact form on the Contact page or email us at customerservice@jewelrygd.com.
About Our Jewelry
What is a lab grown diamond?
A lab grown diamond, also known as a synthetic or cultivated diamond, is created in a laboratory setting using advanced technological processes that mimic the conditions under which natural diamonds are formed in the Earth's mantle. These diamonds are made from the same material as natural diamonds: pure carbon, crystallized in an isotropic 3D form.
How are lab grown diamonds made?
There are two primary methods used to create lab grown diamonds:
1. Chemical Vapor Deposition (CVD): In this process, a small diamond seed is placed in a chamber that is filled with a carbon rich gas, typically methane. The chamber is heated to very high temperatures, and the gas is ionized into plasma. This causes the carbon atoms in the gas to break apart, allowing them to settle on the diamond seed and gradually build up layers, resulting in a diamond.
2. High Pressure High Temperature (HPHT): This method simulates the natural conditions under which diamonds are formed inside the Earth. A diamond seed is placed in a device where it is exposed to high temperatures (over 1,400°C) and pressures (over 1.5 million pounds per square inch). This environment causes the carbon atoms to crystallize on the seed, growing it into a larger diamond.
What materials are used in lab grown diamonds?
Zirconium dioxide (often known as cubic zirconia), moissanite, are two distinct materials commonly used in lab grown diamond jewelry, each with unique properties and characteristics:
1. Zirconium Dioxide (Cubic Zirconia):
- Composition: Zirconium dioxide is a crystalline form of zirconium oxide. It's synthesized in a lab and is widely known as cubic zirconia (CZ) in the jewelry industry.
- Appearance: While CZ can be made to mimic the appearance of a diamond, it is not as hard, scoring 8 to 8.5 on the Mohs scale of mineral hardness, compared to a diamond's 10.
- Refractive Index: Cubic zirconia has a refractive index of 2.15-2.18, which is lower than both moissanite and natural diamonds, making it less brilliant than both.
- Cost: CZ is significantly less expensive than both moissanite and natural diamonds, making it a popular choice for affordable jewelry.
2. Moissanite:
- Composition: Moissanite is made of silicon carbide and is naturally occurring, but most moissanite on the market is lab created due to the rarity of natural moissanite.
- Appearance: It is very close to diamonds in terms of appearance and is often used as a diamond alternative. It rates at 9.25 on the Mohs scale, making it very durable but still less hard than diamond.
- Refractive Index: Moissanite has a refractive index of 2.65-2.69, which is higher than that of a natural diamond and CZ, giving it more fire and brilliance, but this can also result in a different type of sparkle that can distinguish it from diamond under certain lighting conditions.
- Cost: Moissanite is more expensive than cubic zirconia but is still more affordable than natural diamonds.
When choosing between these materials, considerations often include cost, appearance, and durability.
Are your lab grown diamonds ethically sourced?
Our Lab grown diamonds are considered to be more ethically sourced compared to some mined diamonds due to the following reasons:
1. Environmental Impact: The process of creating diamonds in a lab has a significantly lower environmental footprint than the mining of diamonds. Traditional diamond mining is associated with soil erosion, deforestation, and ecosystem disruption, whereas lab grown diamonds are created with minimal land and water usage.
2. Human Rights: Lab grown diamonds eliminate the risk of being associated with conflict zones or "blood diamonds," which are mined in war zones and sold to finance armed conflict against governments. The lab production process does not involve such risks, ensuring that no human rights abuses are involved in their creation.
3. Transparency and Traceability: It is easier to trace the origin of lab grown diamonds since they are created in controlled environments. This transparency ensures consumers know the source of their diamonds, which is often not as clear with mined diamonds.
Are lab grown diamonds as high of quality as mined diamonds?
Lab grown diamonds have the same physical, chemical, and optical properties as natural diamonds. They are real diamonds but are distinct from natural diamonds in their origin. Because of their origin in a controlled laboratory environment, lab grown diamonds can often be produced more quickly and at a lower cost than mining natural diamonds, making them an increasingly popular choice for jewelry and industrial applications.
What Metals do You Use in Your Jewelry?
The metal in our jewelry is made only from premium quality S925 sterling silver. S925 sterling silver is considered high quality in the context of silver jewelry and items. The "S925" or "925" stamp indicates that the silver is 92.5% pure silver, alloyed with 7.5% other metals, typically copper. This is the standard composition for sterling silver, recognized internationally for its quality in jewelry and silverware.
Here's why S925 sterling silver is considered high quality:
1. Purity: The high content of pure silver (92.5%) ensures that the alloy maintains the luster and appeal of pure silver while being more practical for everyday use.
2. Durability: The addition of other metals, particularly copper, enhances the metal's durability, making it more suitable for jewelry and items that are subject to daily wear and tear. Pure silver is too soft for such applications, and the alloying process significantly improves its hardness and tensile strength.
3. Longevity: With proper care, S925 sterling silver can last a lifetime, retaining its beauty and value. It can tarnish over time when exposed to air and sulfur-containing substances, but this can be easily cleaned and polished to restore its original shine.
4. Value: Sterling silver holds intrinsic value due to its silver content and is often preferred by consumers looking for a balance between quality, durability, and price in their jewelry and silver items.
5. Versatility: Due to its quality and aesthetic appeal, sterling silver is a popular choice for a wide range of jewelry designs, from classic to contemporary, and is often used to set various gemstones, including diamonds.
Ordering, & Payments
Can I cancel my order?
If your order hasn't been dispatched, you can either contact us through the Contact form on our website, or email us at customerservice@jewelrygd.com to request a cancellation. We cannot cancel orders once they have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.
What do I do If I need to change my order information?
You can either contact us through the Contact form on our website, or email us at customerservice@jewelrygd.com to request a change to your order information. We cannot make changes to the order once it has been shipped out.
What payment methods do you accept?
We accept all major US credit cards, PayPal, Venmo (mobile checkout only), Apple Pay, Google Pay and Amazon Pay. We also offer financing through Affirm, with low monthly payments and rates as low as 0% APR.
Do you offer financing?
Yes, we offer financing through Affirm. If approved, you may qualify for low monthly payments with rates as low as 0% APR. At checkout, choose Affirm as your payment method, then create an account and answer a few questions. You will be notified immediately if you’ve been approved. All future monthly payments and financing terms will be handled through your Affirm account.
Shipping, Returns & Exchanges
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Your order will then be processed, fulfilled and shipped within 2 business days. Once your order is shipped, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. You can view our full shipping policy here.
When will I receive my order?
Once your order is placed, your order will be processed, fulfilled and shipped within 2 business day. Once your order has been shipped you will receive your order in either 2 business days or 3-7 business days depending on the shipping method you choose.
What shipping methods do you offer?
We offer 2 day shipping through UPS, and 5-7 day shipping through USPS.
What is your return policy?
You will have 14 days to return an item once it has been received and will be responsible for return shipment costs. The item must be unworn and in its original state. You will not be able to return an item if the product tag has been removed. You can view our full return policy here.
How do I return my order?
Use our returns portal to submit a return request. Once we have approved your return request, you will be emailed a return label, and our shipping address. Simply attach the label to your package and take it to your local shipping carrier.
When will I get refunded for a returned order?
Once we have received your returned order, and we have approved the order meets our returned order qualifications, you will be refunded to your original method of payment within 5 business days.
What is your exchange policy?
We do not offer exchanges for our jewelry. If you are not satisfied with your order, please follow the returns process to send back your order.
Do you ship internationally?
We currently only ship domestically in the United States.
What is your fulfillment policy?
Once we have received your order, we will process, fulfill and ship your order within 2 business days.
How can I track my order?
Once your order has been shipped, you will receive an email from the shipping carrier with tracking information.
Why did my order not get delivered?
Packages may not get received for various reasons, ranging from logistical issues to errors in addressing. Here are some common reasons why packages might not reach their intended recipients:
1. Incorrect or Incomplete Address: If the sender provides an incorrect or incomplete address, the package may be delivered to the wrong location or returned to the sender.
2. Delivery Mistakes: Sometimes, delivery personnel might make errors, such as leaving a package at the wrong doorstep or in an inaccessible place.
3. Theft or Loss: Packages can be stolen from doorsteps or during transit. Sometimes, packages may get lost due to mishandling or being misplaced during the shipping process.
4. Carrier Issues: Carriers might face operational issues, such as vehicle breakdowns, severe weather conditions, or logistical challenges, causing delays or loss of packages.
5. Label Damage: If the shipping label gets damaged during transit, the carrier may be unable to read the delivery information, leading to potential misdelivery or returns.
If a package doesn't arrive as expected, it's important to contact the carrier first to investigate the issue, as they can often provide more information or assist in locating the missing item.
Jewelry Care & Fit
How can I determine my ring size?
Measuring ring size at home can be done using a few simple tools and steps. By following these steps, anyone can determine their ring size accurately at home.
1. Prepare the Tools:
- A thin strip of paper (about 5mm wide) or a piece of non-stretchy string.
- A pen or marker.
- A ruler with millimeter measurements.
2. Measure Your Finger:
- Wrap the strip of paper or string around the base of the intended finger. Make sure it's snug but not too tight; the ring should fit comfortably and be able to slide over the knuckle.
- With the paper or string wrapped around your finger, mark the spot where it meets the end with the pen.
- If using string, lay it flat after marking it and measure the length in millimeters from the end to the marked point.
3. Find Your Ring Size:
- Measure the length of the paper or string that wrapped around your finger using the ruler. This measurement in millimeters is the circumference of your finger.
- Compare this measurement with a ring size chart (like the one provided earlier) to find your ring size. Use the circumference column to find the size that corresponds to your measurement.
Tips for Accurate Measurement:
- Measure your finger at the end of the day when it is likely to be largest.
- Avoid measuring when your fingers are cold, as they might be smaller.
- Measure the finger 3-4 times to ensure accuracy, as the size can fluctuate with slight variations in how tight or loose you wrap the paper or string.
- If your measurement falls between two sizes, choose the larger size for a more comfortable fit.
How should I clean my jewelry?
Here's a step-by-step guide to help you keep your lab-grown diamond jewelry looking its best:
- Regular Cleaning:
- Mix a solution of mild dish soap with warm water. Avoid using harsh chemicals as they might damage the metal setting.
- Soak your jewelry in the solution for about 20-30 minutes. This helps to loosen any dirt or oils.
- Gently brush the diamond and setting with a soft-bristle toothbrush to remove any residue. Be careful around the setting to avoid loosening the diamond.
- Rinse the jewelry under warm running water to remove any soap residue. Make sure the drain is closed or use a strainer to prevent accidental loss.
- Dry the jewelry thoroughly with a soft, lint-free cloth.
- Professional Cleaning:
- Consider taking your lab-grown diamond jewelry to a professional jeweler for a thorough cleaning once or twice a year. They have specialized equipment like ultrasonic cleaners that can remove dirt that's hard to get rid of at home.
How should I care for my jewelry?
By following these care instructions, you can ensure that your lab grown diamond jewelry remains beautiful and lustrous for years to come.
1. Storage:
- Store your lab grown diamond jewelry in a clean, dry place. Use a fabric-lined jewelry box or cases with compartments or dividers to prevent the pieces from scratching each other.
- Store each piece of jewelry separately to avoid scratches or tangles, especially with diamonds, which can scratch other jewelry.
2. Routine Checks:
- Regularly inspect your jewelry for loose stones or damaged prongs. If you notice any issues, take the piece to a professional jeweler for repair.
3. Avoid Harsh Chemicals:
- Remove your lab grown diamond jewelry before using harsh chemicals, engaging in strenuous activities, or entering chlorinated water. Chemicals and physical impacts can damage the setting or the diamond.
4. Wear with Care:
- While diamonds are one of the hardest substances on earth, they can still be chipped or cracked under extreme force. Be mindful of your jewelry during daily activities.
Account
How do I create and account?
1. Find the Account Section: Look for the "Account" link in the footer section of the website or click the "Account" icon in the upper right corner of the header section.
2. Choose to Create an Account: Once you click on the "Account" link, you'll see an option to create a new account. Select the option to create a new account.
3. Fill Out the Registration Form: You'll be prompted to enter your name, email address, and a password.
4. Submit the Form: After filling out the necessary fields, lick the "Submit" button.
5. Log In to Your New Account: Once your account is created, you can log in using the email address and password you provided during the registration process.
6. Personalize Your Account: After logging in, you will have the option to add or edit additional information, such as shipping address, and payment methods.
How do I change my account information?
1. Log In to Your Account: log in using the email address and password you provided during the registration process.
2. Edit Your Account: After logging in, click the "Account" link in the foot or the "Account" Icon in the upper right corner of the header. This will take you to your account where you will be able to edit information, such as shipping address, and payment methods.
How do I stop receiving promotional content from Glamorous Design Jewelry?
You can contact us directly and request we take you off of our marketing list, or you can click the "unsubscribe" link in our emails to unsubscribe from our email list.
Contact
How can I contact Glamorous Design Jewelry?
You can contact us through our contact form on the Contact page or email us at customerservice@jewelrygd.com. We typically respond within 2 business days.
Do you have a phone number I can call?
We do not have a phone number. You can contact us through our contact form on the Contact page or email us at customerservice@jewelrygd.com. We typically respond within 2 business days.
Get in touch
Have questions about your order, or a general enquiry?